Stimulating usage problem generation: An urban mobility case study

Abstract : Designers improve urban mobility solutions by investigating archetypal usage problems in existing mobility systems. User-centred design methods help accomplish this task, but lack effectiveness when not supported by appropriate tools. Here we posit that the use of a traveller-centred stimulus improves the effectiveness of travel problem generation. To test this hypothesis, an experiment is conducted with two control groups as a baseline for non-stimulated problem generation and two experimental groups that are provided with a traveller-centred stimulus. The two sets of groups are composed of one group of urban mobility experts and one group of non-experts. Results show that stimulated groups generate novel ideas with a greater variety covering most of the traveller experience dimensions than non-stimulated groups.
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Submitted on : Tuesday, August 27, 2019 - 11:30:00 AM
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Ouail Al Maghraoui, Flore Vallet, Jakob Puchinger, Bernard Yannou. Stimulating usage problem generation: An urban mobility case study. Design Studies, Elsevier, 2019, 64, pp.27-63. ⟨10.1016/j.destud.2019.07.001⟩. ⟨hal-02265560v2⟩

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