Social Skills Training Tool in Virtual Reality, Intended for Managers and Sales Representatives

Jean-Daniel Taupiac (1, 2) , Nancy Rodriguez (3) , Olivier Strauss (2) , Pierre Beney (4)

1 Capgemini Technology Services
2 ICAR - Image & Interaction
3 ADVANSE - ADVanced Analytics for data SciencE
4 Safran Helicopter Engines

Social skills training courses for managers and sales representatives are mainly realized today through role-playing sessions, which show several limits: realism, contextualization, evaluation objectivity. This paper describes a prototype of a Virtual Reality tool intended to answer these issues. This tool allows living role-playing sessions with virtual characters. We present the results of the first user tests we carried out. Users felt spatially present, involved, and socially present. Results also underline areas of improvement, such as non-verbal behaviors, scenario content and environment realism.

Mots clés: Managers; Sales representative; Social skills; Training; Virtual Reality

Domaines: Synthèse d'image et réalité virtuelle [cs.GR]; Environnements Informatiques pour l'Apprentissage Humain

Jean-Daniel Taupiac, Nancy Rodriguez, Olivier Strauss, Pierre Beney. Social Skills Training Tool in Virtual Reality, Intended for Managers and Sales Representatives. IEEE-VR 2019 - 26th Conference on Virtual Reality and 3D User Interfaces, Mar 2019, Osaka, Japan. , pp.1183-1184, 2019, ⟨10.1109/VR.2019.8798317⟩. ⟨hal-02091017⟩