Harnessing Ratings and Aspect-Sentiment to Estimate Contradiction Intensity in Temporal-Related Reviews

Abstract : Analysis of opinions (reviews) generated by users becomes increasingly exploited by a variety of applications. It allows to follow the evolution of the opinions or to carry out investigations on products. The detection of contradictory opinions about a web resource (e.g., courses, movies, products, etc.) is an important task to evaluate the latter. This paper focuses on the problem of detecting contradictions in reviews based on the sentiment analysis around specific aspects of a resource (document). In general, for web resources such as online courses (e.g. on Coursera or edX), reviews are often generated during course sessions. Between each session users stop reviewing on the course, and this course may have updates. So, in order to avoid the confusion of contradictory reviews coming from two or more different sessions, the reviews related to a given resource should be firstly grouped according to their session. Secondly, certain aspects are extracted according to the distributions of the emotional terms in the vicinity of the most frequent names in the reviews collection. Thirdly, the polarity of each review segment containing an aspect is identified. Then taking only the resources containing these aspects with opposite polarities (positive, negative). Finally, we propose a measure of contradiction intensity based on the joint dispersion of the polarity and the rating of the reviews containing the aspects within each resource. The evaluation of our approach is conducted on the Massive Open Online Courses (MOOC) collection containing 2244 courses and their 73,873 reviews, collected from Coursera. The results of experiments revealed the effectiveness of the proposed approach to capture and quantify contradiction intensity.
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Ismail Badache, Sébastien Fournier, Adrian-Gabriel Chifu. Harnessing Ratings and Aspect-Sentiment to Estimate Contradiction Intensity in Temporal-Related Reviews. Conference on Knowledge-Based and Intelligent Information and Engineering Systems, Sep 2017, Marseille, France. pp.1711-1720, ⟨10.1016/j.procs.2017.08.197⟩. ⟨hal-02066794⟩

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