Managing the accompanying path of people with disabilities in a medico-social network: a method to create a process model based on autonomous actors point of views,
Résumé
Medico-social sector includes a wide range of institutions and services to support vulnerable people. This sector has to ensure personalized support to meet the needs of each person in demand, and also faces a lack of coordination between actors that receive and accompany those people. The orientation process for people with disabilities aims to propose to each person a list of institutions based on their needs. Currently, this orientation process faces many difficulties, and leads sometimes to situations where the person remain without any support. The objective of this document is to present a method to create a process model based on autonomous actors, who have different points of view. This method is applied in modelling the orientation process for people with disabilities within the French context. It seeks to highlight interactions between actors and how the behaviour of each actor affects the whole process. At the same time, it seeks to identify the points of improvement within the behaviour of each actor in order to positively influence the entire orientation process toward the proposition of a more adapted offer to the person.
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Managing the accompanying path of people with disabilities in a medico social network a method to create a process model.pdf (266.31 Ko)
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