The analysis of non-take-up: beyond the service relation model

Abstract : Service relations are not systematically fluid, and resistance is sometimes encountered in cases of non-take-up. The service relation model fails to take this into account. Therefore, as service agents' work consists in dealing with users' relations not only with themselves, but also with the offer, the analysis of non-take-up of rights and services requires a specific analytical model. This model would need to take users into account along with their relations to the offer and the normative content of that offer, over and above its delivery. In this respect, the social relation to the service model is more appropriate.
Type de document :
Article dans une revue
Schweizerische Zeitschrift für Soziale Arbeit, 2018, pp.60-75
Liste complète des métadonnées

https://hal.archives-ouvertes.fr/hal-01903488
Contributeur : Philippe Warin <>
Soumis le : mercredi 24 octobre 2018 - 13:48:27
Dernière modification le : mercredi 5 décembre 2018 - 15:31:43
Document(s) archivé(s) le : vendredi 25 janvier 2019 - 13:54:14

Fichier

The analysis of non-take-up. B...
Fichiers produits par l'(les) auteur(s)

Identifiants

  • HAL Id : hal-01903488, version 1

Collections

Citation

Philippe Warin. The analysis of non-take-up: beyond the service relation model. Schweizerische Zeitschrift für Soziale Arbeit, 2018, pp.60-75. 〈hal-01903488〉

Partager

Métriques

Consultations de la notice

33

Téléchargements de fichiers

32