, résultats en relation avec les décalages et biais de ressentis entre expérience et souvenir de l'expérience (Flacandji, 2016.

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, Phase d'attente (15min)

, Pré-visite du bien avant achèvement de la construction (5min) 7. Phase de remise des clés

, Phase d'emménagement et de SAV (5min)