Revealing misleading schemes through operator activity analysis: A factory case study

Marie Hoarau (1) , Camilo Charron (1, 2) , Franck Mars (1)

1 LS2N - Laboratoire des Sciences du Numérique de Nantes
2 UR2 - Université de Rennes 2

This article presents an activity analysis carried out in an aeronautical factory. The representation of the real process and the operators’ representations were identified. The representation of the real process was elaborated using an abstraction hierarchy, as described by the ecological interface design framework. The operators’ representations were extracted through interviews and observations and described in terms of schemes. The analysis revealed that operators in the studied factory used misleading schemes (i.e., false representations) to organize their activities, resulting in poor performance.We conclude by offering possible remedies, including training aimed at inhibiting the misleading scheme and a simulation tool to convey a more accurate representation.

Mots clés: activity analysis; misleading scheme; aeronautical factory

Domaines: Psychologie

Marie Hoarau, Camilo Charron, Franck Mars. Revealing misleading schemes through operator activity analysis: A factory case study. Human Factors and Ergonomics in Manufacturing and Service Industries, 2018, 28, pp.360-371. ⟨10.1002/hfm.20746⟩. ⟨hal-01861708⟩