Challenges in last-mile e-grocery urban distribution: have new B2C trends a positive impact on the environment?

Les défis du dernier kilomètre pour l'épicerie en ligne : l'impact environnemental des nouvelles tendances du B2C

Jesus Gonzalez-Feliu (1) , Bruno Durand (2) , Dina Andriankaja (3)

1 LET - Laboratoire d'économie des transports
2 CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie
3 IFSTTAR/SPLOTT - Systèmes Productifs, Logistique, Organisation des Transports et Travail

The business to consumer distribution services (B2C), mainly related to e-commerce, know nowadays a real boom that is sometimes accompanied by fractures. To better understand this fast-changing situation and support researchers and practitioners, this chapter proposes a scenario assessment analysis focused on the new B2C strategy trends and the joint coordination of e-commerce stakehold-ers to better optimize consumer's delivery flows. First, the two main logistics solutions adopted by online retailers are introduced. Second, the main customer's delivery services in France are presented. The proposed scenarios take into account the relations between urban development and B2C logistics schemes. Finally , the scenario assessment method is introduced then environmental impacts are estimated and analyzed each scenario.

Mots clés: e-commerce; B2C logistics; end-consumer delivery strategies; environmental impact

Domaines: Gestion et management

Jesus Gonzalez-Feliu, Bruno Durand, Dina Andriankaja. Challenges in last-mile e-grocery urban distribution: have new B2C trends a positive impact on the environment?. Environmental issues in supply chain management – new trends and applications ed. P. Golinska and C.A. Romano, Springer Verlag, Amsterdam, Series: EcoProduction - Environmental Issues in Logistics and Manufacturing, 2012. ⟨hal-01770405⟩