Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes, Journal of Operations Management, vol.21, issue.6, pp.651-672, 2004. ,
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Reducing Buyer Search Costs: Implications for Electronic Marketplaces, Management Science, vol.43, issue.12, pp.1676-1692, 1997. ,
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E-services: operating strategy???a case study and a method for analyzing operational benefits, Journal of Operations Management, vol.20, issue.2, pp.2-175, 2002. ,
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THE LAST MILE: AN EXAMINATION OF EFFECTS OF ONLINE RETAIL DELIVERY STRATEGIES ON CONSUMERS, Journal of Business Logistics, vol.74, issue.3, pp.177-203, 2003. ,
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Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge, Journal of the Academy of Marketing Science, vol.30, issue.4, pp.4-362, 2002. ,
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Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces, Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces, pp.38-53, 1997. ,
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Frictionless Commerce? A Comparison of Internet and Conventional Retailers, Frictionless Commerce? A Comparison of Internet and Conventional Retailers, pp.563-85, 2000. ,
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PRODUCT FULFILLMENT IN SUPPLY CHAINS SUPPORTING INTERNET-RETAILING OPERATIONS, Journal of Business Logistics, vol.10, issue.1, pp.205-236, 2003. ,
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E-commerce and the retail process: a review, Journal of Retailing and Consumer Services, vol.10, issue.5, pp.275-86, 2003. ,
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Customer Loyalty in E- Commence: An Exploration of Its Antecedents and Consequences, Journal of Retailing, vol.78, pp.1-41, 2002. ,
Customer satisfaction with order fulfillment in retail supply chains: implications of product type in electronic B2C transactions, Journal of Operations Management, vol.23, issue.3-4, pp.291-303, 2005. ,
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un échantillon de 73 articles scientifiques et de 81 articles professionnels est convaincant. Mais il ne s'agit pas d'un résultat absolu, étant donné que certains articles ont probablement été omis. Pour les recherches suivantes ,
THE LAST MILE CHALLENGE: EVALUATING THE EFFECTS OF CUSTOMER DENSITY AND DELIVERY WINDOW PATTERNS, Journal of Business Logistics, vol.30, issue.1, pp.185-201, 2009. ,
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Logistique urbaine??: refonder les logiques d'interm??diation, Management & Avenir, vol.51, issue.1, pp.51-186, 2012. ,
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Comment rendre l'e-logistique plus verte ? Logistique & Management, pp.1-45, 2010. ,
Bibliometrics:, Collection Management, vol.2, issue.3, pp.199-204, 1978. ,
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E-commerce 2 e édition De la stratégie à la mise en oeuvre opérationnelle, pp.345-377, 2011. ,
Success Factors for Retail Logistics in an E-Commerce- Environment, Sinoeuropean Engineering Research Journal, vol.1, pp.63-68, 2008. ,
Economic Performance and Customer Expectation in e- Fulfillment Systems: A Multi-Channel Retailer Perspective, Supply Chain Forum, An International Journal, vol.14, pp.116-142, 2013. ,
An empirical study of online shopping customer satisfaction in China: a holistic perspective, International Journal of Retail & Distribution Management, vol.36, issue.11, pp.919-940, 2008. ,
DOI : 10.1037/h0036128
An overview of 20years of Chinese logistics research using a content-based analysis, Journal of Transport Geography, vol.31, pp.30-40, 2013. ,
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L'e-logistique en mutation, SILOGIN (Systèmes d' Information, LOGistique et INovation), 2010. ,
Les cahiers scientifiques du transport : analyse des numéros publiés de 1994 à 2010 sous l'égide de l'AFITL, les Cahiers Scientifiques du Transport, pp.5-24, 2011. ,
Logistique & Management, Logistique & Management, vol.18, issue.2, pp.145-153, 2010. ,
DOI : 10.1080/12507970.2010.11516975
URL : https://hal.archives-ouvertes.fr/halshs-00259350
E-commerce et vente de vin en ligne??: l'approche strat??gique d'une petite entreprise, Management & Avenir, vol.42, issue.2, pp.42-187, 2011. ,
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A literature review and classification of electronic commerce research, Information & Management, vol.39, issue.5, pp.415-429, 2002. ,
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La stratégie de distribution multiple À la recherche de synergies entre canal physique et canal virtuel, Revue française de gestion, vol.2, pp.182-155, 2008. ,
Physical distribution service quality in online retailing, Physical Distribution Service Quality in Online Retailing, pp.415-432, 2010. ,
DOI : 10.1177/009207002236911