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Communication Dans Un Congrès Année : 2007

Increasing customer satisfaction through the integration of customer and commercial logistics processes

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hal-01759623 , version 1 (05-04-2018)

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Matthieu Lauras, Vérane Humez, Uche Okongwu, Lionel Dupont. Increasing customer satisfaction through the integration of customer and commercial logistics processes. The 2nd International Conference on Operations and Supply Chain Management : OSCM 2007, May 2007, Bangkok, Thailand. 10 p. ⟨hal-01759623⟩
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