The effect of capacity management strategies on employees\textquotesingle well‐being: A quantitative investigation into the long‐term healthcare industry

Abstract : The aim of this study is to understand the effects of different capacity management strategies on the well‐being of employees in long‐term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well‐being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well‐being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.
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Submitted on : Tuesday, December 19, 2017 - 12:27:36 PM
Last modification on : Thursday, April 11, 2019 - 9:25:01 AM

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Antonio Sebastiano, Valeria Belvedere, Alberto Grando, Antonio Giangreco. The effect of capacity management strategies on employees\textquotesingle well‐being: A quantitative investigation into the long‐term healthcare industry. European Management Journal, Elsevier, 2017, 35 (4), pp.563--573. ⟨10.1016/j.emj.2016.12.001⟩. ⟨hal-01667388⟩

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