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Inside the user's mind. Studying User's digital practices and needs in Archives and Libraries, Proceedings of the conference organised on 22 February 2017 as part of the BRAIN project MADDLAIN

Abstract : Within the last twenty years, cultural institutions have unquestionably entered the digital age. The technological advances in terms of scanners, search interfaces, storage media or internet connection have offered new opportunities for managing and valorising collections. At present, thousands of documents have been scanned and new technologies are an integral part of each step of the production of knowledge: accessibility of sources, content analysis, conservation and valorisation. The transition to new technologies is furthermore a response to a global change towards a more connected society where the access to knowledge is facilitated and where work tools as well as sources are increasingly virtual. The dramatic changes in the digital age have even been compared to those introduced by the advent of writing and the invention of printing. For several years now, the development of new technologies has considerably influenced the behaviour of users in archive centres and libraries. For this reason, several institutions have questioned their policies and developed new strategies with regard to the digital reality, with sometimes mixed results as these were not always consistent with the needs of their varied publics. In order to offer adequate tools, several institutions have understood the importance of focusing on the users, not only by thoroughly analysing their practices but also by listening to their different needs. Numerous survey projects have thus been initiated which have allowed to precisely define the profile of the different publics and their expectations with regard to digital access to knowledge. The study day “Study of the Behaviour and Needs of the Users in Archive Centres and Libraries” proposes to examine the different initiatives of the last years, directing the debate along three principal lines: -The scientific approach and the methods of analysis used in the context of this type of project (web analytics, log files, interviews, online survey, focus group, usability testing). The purpose is to question the problems related to their implementation and their efficiency. -The results. Who are the identified publics? What are their expectations? Which are the convergences between the different institutions? -The specific answers with which libraries and archive centres can contribute to the transformations in society and to the new expectations that are being created.
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https://hal.archives-ouvertes.fr/hal-01657885
Contributor : Florence Gillet <>
Submitted on : Thursday, December 7, 2017 - 11:06:19 AM
Last modification on : Monday, October 19, 2020 - 11:12:40 AM

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Florence Gillet. Inside the user's mind. Studying User's digital practices and needs in Archives and Libraries, Proceedings of the conference organised on 22 February 2017 as part of the BRAIN project MADDLAIN. France. 2017. ⟨hal-01657885⟩

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