Reservation, a tool to reduce the balking effect and the probability of delay

Benjamin Legros (1)

1 LGI - Laboratoire Génie Industriel - EA 2606

We investigate a threshold reservation policy implemented within a single customer's class. From an explicit performance analysis, we prove that the potential of reservation is into the reduction of the balking effect together with a higher server's utilization. However, it also may result in a higher expected waiting time and more abandonment. We conclude that reservation can be efficiently implemented in large systems, under high workload situations, with a low waiting aversion and a low impatience.

Mots clés: Queue; Balking; reservation; threshold policy

Domaines: Mathématiques [math]

Benjamin Legros. Reservation, a tool to reduce the balking effect and the probability of delay. Operations Research Letters, 2017, 45 (6), pp.592 - 597. ⟨10.1016/j.orl.2017.09.003⟩. ⟨hal-01635313⟩