The dark side of computer-mediated control

Abstract : Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.
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Information Systems Journal, Wiley, 2015, 25 (4), pp.319--354. 〈10.1111/isj.12066〉
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https://hal.archives-ouvertes.fr/hal-01563025
Contributeur : Romain Boisselet <>
Soumis le : lundi 17 juillet 2017 - 11:32:33
Dernière modification le : mardi 3 juillet 2018 - 11:23:25

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Jo Cunha, Andrea Carugati, Aurelie Leclercq-Vandelannoitte. The dark side of computer-mediated control. Information Systems Journal, Wiley, 2015, 25 (4), pp.319--354. 〈10.1111/isj.12066〉. 〈hal-01563025〉

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