Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust.

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https://hal.archives-ouvertes.fr/hal-01546587
Contributor : Lionel Nicod <>
Submitted on : Saturday, June 24, 2017 - 9:56:41 PM
Last modification on : Friday, May 4, 2018 - 1:01:58 AM

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Lionel Nicod, Sylvie Llosa. Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust.. Frontiers, 2017, New York, United States. ⟨hal-01546587⟩

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