How to promote informal learning in the workplace? The need for incremental design methods

Carine Edith Touré (1, 2) , Christine Michel (1) , Jean-Charles Marty (1)

1 SICAL - Situated Interaction, Collaboration, Adaptation and Learning
2 SCP - Société du Canal de Provence et d'Aménagement de la Région Provençale

Informal Learning in the Workplace (ILW) is ensured by the everyday work activities in which workers are engaged. It accounts for over 75 per cent of learning in the workplace. Enterprise Social Media (ESM) are increasingly used as informal learning environments. According to the results of an implementation we have conducted in real context, we show that ESM are appropriate to promote ILW. Nevertheless, social aspects must be reconsidered to address users’ needs regarding content and access, quality information indicators, moderation and control.

Mots clés: adult learner; user-centered design; informal learning; knowledge-sharing tools; enterprise social media; Lifelong Learning; Informal Learning; Knowledge-Sharing Tools; Enterprise Social Media; User-Centered Design; Adult Learner

Domaines: Ordinateur et société [cs.CY]

Carine Edith Touré, Christine Michel, Jean-Charles Marty. How to promote informal learning in the workplace? The need for incremental design methods. 9th International Conference on Computer Supported Education (CSEDU 2017), Feb 2017, Porto, Portugal. pp.220-229, ⟨10.5220/0006355502200229⟩. ⟨hal-01478273⟩