De la disjonction entre qualité de vie et qualité de l'aide à domicile. Vers une compréhension des phénomènes de non-recours et de non adhésion

Abstract : Service relations are not systematically fluid, and resistance is sometimes encountered in cases of non-take-up. The service relations model fails to take this into account. Therefore, as service agents’ work consists in dealing with users’ relations not only with themselves, but also with the offer, the analysis of non-take-up of rights and services requires a specific analytical model. This model would need to take users into account along with their relations to the offer and the normative content of that offer, over and above its delivery. In this respect, the social relation to service model is more appropriate.
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Contributor : Philippe Warin <>
Submitted on : Monday, December 2, 2019 - 3:33:18 PM
Last modification on : Tuesday, December 3, 2019 - 1:36:32 AM

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Stéphane Alvarez, Denis Laforgue, Catherine Gucher, Benjamin Vial, Philippe Warin. De la disjonction entre qualité de vie et qualité de l'aide à domicile. Vers une compréhension des phénomènes de non-recours et de non adhésion. Vie sociale, ERES 2016, pp.49-64. ⟨hal-01418256⟩

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