Enhancing Human Capital through Social Media: Promoting Skills and Learning through Technology
Résumé
The chapter deals with the relationship between knowledge management, social media, and organizational learning. The authors discuss the role played by social media in improving the organizational processes of knowledge creating, sharing, and managing that are basilar to an effective human capital management. Accordingly, the chapter describes social media as a strategic tool to improve those soft and self-regulatory skills (e.g., self-efficacy and self-regulated learning) that are indispensable to allow a passage from individual to “social” learning, which is a core concept for organizational efficacy.