La relève : un lieu de construction du collectif pour gérer la sécurité
Résumé
Serious accidents, which occurred in road tunnels in the 2000’s, have revealed specific risks related to tunnels, along with safety management issues. The lessons learned analyses are one resource used by tunnel operators, supported by the French Tunnel Research Centre (CETU), to improve safety management. The question raised in this paper is how these processes are linked to the actual collective safety management. Based on careful analysis of shift handover of tunnel control station operators, we aim to show what makes them a means for sharing feedback, managing safety and building a collective structure. We will thus highlight the strength of communication dynamics to design innovative safety management tools within a high-risk industrial environment.
Serious accidents that occurred in road tunnels in the 2000’s revealed specific risks related to tunnels as well as safety management issues. The question raised in this paper is how are shift handovers linked to the collective safety management. Based on a careful analysis of the shift handovers of a tunnel’s control station operators, we aim to show how they can be used to share feedback, manage safety, and build a collective structure.
Les accidents graves survenus dans les tunnels routiers dans les années 2000 ont mis en évidence des risques spécifiques et des enjeux concernant la gestion de la sécurité. L’objectif de cet article est de comprendre en quoi et comment la relève de poste est un lieu de gestion de la sécurité et de construction du collectif. Partant d’une analyse des communications de relève des opérateurs d’un poste de commande de tunnel, nous montrons que la relève est un lieu de transmission d’expérience, de gestion dynamique de la sécurité, et de construction du collectif.