Warehouse performance measurement: a literature review
Résumé
As the supply chains get more complex, the variety of indicators and tools to measure warehouse performance has also
increased. Furthermore, the metrics that are used for performance evaluation are assessed in different manners and hence
there is not clear definition for some of these metrics. To address these issues, this literature review focuses on operational
warehouse performance measurement, for which the warehouse managers need to carry out periodic analysis. Using the
content analysis method, performance indicators are acquired from selected papers and are classified according to time, cost,
quality and productivity dimensions. The contributions of this literature review are as follows: we present a synthesis of the
literature on operational warehouse performance, we provide the definitions for the performance indicators and a framework
to demonstrate their boundaries and, finally, based on the literature analysis, we also provide some discussions on current
trends in warehouses and propose future research directions on warehouse performance evaluation.