L'utilisabilité des systèmes de production de courriers médicaux

Abstract : At the end of an inpatient stay, the hospital physician produces a discharge letter intended for the General Practitioner in order to ensure the continuity of care between hospital and general practice. The French National Health Authority recommends (i) that the discharge letter should reach its addressee within 8 days and (ii) that it includes the information necessary to guarantee the quality of continued care. In order to achieve these goals, the discharge letter process is increasingly computerized. However, the usability of the technologies employed to produce the discharge letter may impair their impact; therefore it is important to evaluate the usability of those technologies to interpret their impact (or absence thereof) on performance and quality. This paper reports on the usability evaluation of two digital audio recorders. These technologies are different in terms of available features and material (wired connection vs. mobile). Three evaluation methods have been used: heuristic evaluation, user testing, and direct observation of usage in the hospital wards. Data are analyzed so as to identify usability flaws in the recorders and to highlight the consequences of these flaws on the user and on the work system. Our results show that the most important consequences are an increase in the production duration of a letter and in the risk of patient misidentification.
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https://hal.archives-ouvertes.fr/hal-01218611
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Ludivine Watbled, Romaric Marcilly, Marie-Catherine Beuscart-Zéphir. L'utilisabilité des systèmes de production de courriers médicaux. 27ème conférence francophone sur l'Interaction Homme-Machine., Oct 2015, Toulouse, France. pp.a7, ⟨10.1145/2820619.2820626⟩. ⟨hal-01218611⟩

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