Reinforcing shared context to improve collaboration
Résumé
Contributing with and using knowledge is a communication process among the organization's actors. As a communication process, the transfer of knowledge among actors can only be effective if there is a common interpretive focus and context where they can understand each other and communicate. The concept of context plays an important role in collaboration, specially on what is concerned to facilitate communication, interaction and knowledge sharing, reflecting on group work productivity, quality and satisfaction. What we expect to do in this work is to explore the formalization of context in order to understand how context is shared in a group. We address the representation and dynamics of context discussing its implications and opportunities to improving collaborative work support.