Skip to Main content Skip to Navigation
Conference papers

PUBLIC PERFORMANCE AND SIMULATION: A CASE STUDY IN THE FRENCH MILITARY HEALTH SERVICE

Abstract : New public management emphasises the importance of performance for public utilities, in a context of public expenses reduction and increase in health care needs. Recent studies show that existing evaluations of hospital performance fail to assess the complete spectrum of hospital activities. What are the limits of existing performance indicators? How could we overcome them? An extreme case study, based on French Military Hospitals, is used to answer these issues in the present article. In fact, evaluation of military hospitals’ performance fails to take into account both military and civilian health care delivery. A simulation of the surgical process of these hospitals shows how incomplete performance indicators happen to misrepresent the impact of specific activities on hospital performance. Simulation is proposed as a levier to generate appropriate performance indicators both for civilian and military hospitals. Finally, hospital performance relevance is questioned with regard to public value.
Complete list of metadatas

https://hal.archives-ouvertes.fr/hal-01158733
Contributor : Jane Despatin <>
Submitted on : Monday, June 1, 2015 - 7:03:03 PM
Last modification on : Thursday, April 9, 2020 - 5:08:14 PM
Document(s) archivé(s) le : Tuesday, September 15, 2015 - 9:17:06 AM

File

Communication AirMap Atelier7....
Files produced by the author(s)

Identifiers

  • HAL Id : hal-01158733, version 1

Citation

Jane Despatin, Michel Nakhla, Eric Wable, Yves Auroy. PUBLIC PERFORMANCE AND SIMULATION: A CASE STUDY IN THE FRENCH MILITARY HEALTH SERVICE. 4ème colloque AIRMAP, "Les nouveaux territoires du management public", AIRMAP (Association Internationale de Recherche en Management Public); IAE Lyon - Université Jean Moulin Lyon 3, May 2015, Lyon, France. ⟨hal-01158733⟩

Share

Metrics

Record views

419

Files downloads

354