Failure in Safety-Critical Systems: A Handbook of Accident and Incident Reporting, 2003. ,
Human error: Models and management, Brit. Med. J, 2000. ,
DOI : 10.1136/ewjm.172.6.393
URL : http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1070929
Déclaration anonyme informatisée d'incidents critiques: Une contribution à la sécurité des patients, Bull. Médecins Suisses, vol.84, 2003. ,
Challenges for the development of user interface pattern languages: A case study on the e-government domain, IADIS Int.J. WWW/Internet, vol.8, issue.2, pp.59-84, 2010. ,
Mobile user satisfaction and usage analysis model of mgovernment services, " presented at the 2nd Eur, Conf. Mobile Gov, 2006. ,
Transcending e-Government: A case of mobile government in Beijing, presented at the 1st Eur. Conf. Mobile Gov, 2005. ,
From e-Government? Emerging practices in the use of M-Technology by state governments Available: http://www.businessofgovernment.org/ report/e-government-m-government-emerging-practices-use-mobile-technology-state-governments, 2004. ,
BlueTo: A location-based service for m-government solutions, Proc. EURO. mGOV, pp.51-60, 2006. ,
M-government services for rural SMEs, International Journal of Electronic Security and Digital Forensics, vol.2, issue.4, pp.407-423, 2009. ,
DOI : 10.1504/IJESDF.2009.027672
Futuring e-government, Proceedings of the 3rd International Conference on Theory and Practice of Electronic Governance, ICEGOV '09, 2009. ,
DOI : 10.1145/1693042.1693060
Available: http://www Mobile e-government options: Between technology-driven and user centric, Electron. J. e-Gov, vol.4, issue.2, pp.79-86, 2006. ,
From e-government to m-government: Facing the inevitable, presented at the Eur. Conf. E-Government, 2003. ,
ProÞling user requirements for multi-target e-government applications: A case study, Proc. Int. Workshop Design Eval. e-Government Appl. Services, pp.9-16, 2009. ,
User Experience Evaluation in Entertainment and Games, 2010. ,
DOI : 10.1007/978-3-642-23768-3_130
Using technology to increase citizen participation in government: The use of models and simulation Available: http://www.businessofgovernment.org/report/using-technology-increase-citizen-participation-government- use-models-and-simulation, 2003. ,
From forest Þres to Hurricane Katrina: Case studies of incident command systems, 2007. ,
The influence of technology anxiety on consumer use and experiences with self-service technologies, Journal of Business Research, vol.56, issue.11, pp.899-906, 2003. ,
DOI : 10.1016/S0148-2963(01)00276-4
Dynamics of user experience: How the perceived quality of mobile phones changes over time, Proc. User Experience?Towards a UniÞed View, Workshop at the 4th Nordic Conf. Human-Comput. Interact, pp.74-78, 2006. ,
Modelling user experience ??? An agenda for research and practice, Interacting with Computers, vol.22, issue.5, pp.313-322, 2010. ,
DOI : 10.1016/j.intcom.2010.04.006
Understanding, scoping and deÞning user experience: A survey approach, 2009. ,
The measurability and predictability of user experience, Proceedings of the 3rd ACM SIGCHI symposium on Engineering interactive computing systems, EICS '11, pp.1-10, 2011. ,
DOI : 10.1145/1996461.1996485
Investigating usability and user experience as possible entry barriers for touch interaction in the living room, Proceedings of the 8th international interactive conference on Interactive TV&Video, EuroITV '10, pp.145-154, 2010. ,
DOI : 10.1145/1809777.1809808
Design aesthetics: Principles of pleasure in product design, Psychol. Sci, vol.48, issue.2, pp.157-172, 2006. ,
Assessing dimensions of perceived visual aesthetics of web sites, International Journal of Human-Computer Studies, vol.60, issue.3, pp.269-298, 2004. ,
DOI : 10.1016/j.ijhcs.2003.09.002
User experience??-??a research agenda, Behaviour & Information Technology, vol.11, issue.2, pp.91-97, 2006. ,
DOI : 10.1145/1015530.1015564
Quality of experience: defining the criteria for effective interaction design, interactions, vol.3, issue.3, pp.11-15, 1996. ,
DOI : 10.1145/235008.235010
Attractive phones don't have to work better, Proceedings of the 28th international conference on Human factors in computing systems, CHI '10, pp.353-362, 2010. ,
DOI : 10.1145/1753326.1753380
Framework of product experience, Int. J. Design, vol.1, issue.1, pp.57-66, 2007. ,
Studying antecedents of emotional experiences in interactive contexts, Proceedings of the SIGCHI conference on Human factors in computing systems , CHI '07, pp.915-918, 2007. ,
DOI : 10.1145/1240624.1240762
What is satisfying about satisfying events? Testing 10 candidate psychological needs., Journal of Personality and Social Psychology, vol.80, issue.2, pp.325-339, 2001. ,
DOI : 10.1037/0022-3514.80.2.325
Measuring the dynamics of remembered experience over time, Interacting with Computers, vol.22, issue.5, pp.328-335, 2010. ,
DOI : 10.1016/j.intcom.2010.04.003
Observing and probing, Proc. DPPI, pp.126-131, 2003. ,
Designing Pleasurable Products: An Introduction to the New Human Factors, 2000. ,
DOI : 10.4324/9780203305683
Alternatives, Proceedings of the SIGCHI conference on Human factors in computing systems , CHI '00, pp.209-216, 2000. ,
DOI : 10.1145/332040.332433
Now let's do it in practice, Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems , CHI '08, pp.3961-3964, 2008. ,
DOI : 10.1145/1358628.1358967
Towards a life cycle framework of mobile service user experience, " presented at the 2nd MIUX Workshop at MobileHCI, 2008. ,
Opportunities and chalengers of designing the service user eXperiense (SUX) in Web 2.0, " in Future Interaction Design II, 2008. ,
An Introduction to Environmental Psychology, 1974. ,
Place-identity: Physical world socialization of the self, Journal of Environmental Psychology, vol.3, issue.1, pp.57-83, 1983. ,
DOI : 10.1016/S0272-4944(83)80021-8
Psychologie de l'espace, 1978. ,
Research Methods in Human-Computer Interaction, 2010. ,
The Discovery of Grounded Theory; Strategies for Qualitative Research, Nursing Research, vol.17, issue.4, 1967. ,
DOI : 10.1097/00006199-196807000-00014
Beyond modelling, Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems, EICS '10, pp.165-174, 2010. ,
DOI : 10.1145/1822018.1822043
CTTE: Support for developing and analyzing task models for interactive system design, IEEE Trans. Software Eng, vol.28, issue.8, pp.797-813, 2002. ,
Structuring and Composition Mechanisms to Address Scalability Issues in Task Models, Proc. INTERACT, pp.589-609, 2011. ,
DOI : 10.1007/978-3-642-23765-2_40