Using information of an Informal Network to Evaluate Business Process Robustness

Malika Grim-Yefsah , Camille Rosenthal-Sabroux , Virginie Thion (1)

1 CEDRIC - Centre d'études et de recherche en informatique et communications

We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a -real- application case: the evaluation of an IS project management business process.

Mots clés: Business process; quality; evaluation; social network

Mots clés: Processus d'entreprise; qualité; réseau social

Domaines: Informatique [cs]; Base de données [cs.DB]

Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Virginie Thion. Using information of an Informal Network to Evaluate Business Process Robustness. International Conference on Knowledge Management and Information Sharing, Oct 2011, X, France. pp.430-435. ⟨hal-01125944⟩