Skip to Main content Skip to Navigation
Conference papers

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation meth-ods and measures are not able to capture neither the diversity of the inno-vations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
Complete list of metadata

Cited literature [43 references]  Display  Hide  Download

https://hal.archives-ouvertes.fr/hal-01111817
Contributor : Faïz Gallouj Connect in order to contact the contributor
Submitted on : Saturday, January 31, 2015 - 3:42:32 PM
Last modification on : Tuesday, October 19, 2021 - 11:43:10 AM
Long-term archiving on: : Friday, May 1, 2015 - 10:16:02 AM

Files

Reser_2014_Hyytinen et al_AL C...
Files produced by the author(s)

Identifiers

  • HAL Id : hal-01111817, version 1

Collections

Citation

Kirsi Hyytinen, Sampsa Ruutur, Mika Nieminen, Faïz Gallouj, Marja Toivonen. Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach. XXIV. International RESER Conference, VTT, Sep 2014, Helsinki, Finland. ⟨hal-01111817⟩

Share

Metrics

Record views

137

Files downloads

259