Applying e-Service Model in Assessment and Comparison of Services

Egidijus Ostasius (1) , Zivile Petraviciute (1)

1 Department of Fundamental Sciences

The varying complexity, different maturity and rapid growth of the number of new e-services promote the assessment and their comparison with each other. This paper presents the application of e-service model in assessment and comparison of services in public sector. The model will assist the authorities to evaluate the maturity and complexity of the e-services they provide, and the systems that support these services. It could be helpful in comparing of e-services with other e-services provided by other authorities in the country and/or with other countries. The e-service model is based on the Reference Model for Service Oriented Architecture. A list of evaluation criteria that are based on the model is presented.

Mots clés: e-government; e-service model; evaluation criteria; complexity; maturity

Domaines: Bibliothèque électronique [cs.DL]

Egidijus Ostasius, Zivile Petraviciute. Applying e-Service Model in Assessment and Comparison of Services. 11th IFIP WG 5.5 Working Conference on Virtual Enterprises (PRO-VE), Oct 2010, Saint-Etienne, France. pp.443-450, ⟨10.1007/978-3-642-15961-9_53⟩. ⟨hal-01055961⟩