The Representation of Knowledge Contained in Technical Documents: the Example of FAQs (Frequently Asked Questions)

Evelyne Mounier (1) , Céline Paganelli (1)

1 GRESEC - Groupe de Recherche sur les Enjeux de la Communication

This article deals with the representation of knowledge contained in FAQs. Various works showed that it is conceivable to categorise the various information units contained in technical documents according to the type of the information conveyed. Such a model based on various types of information units makes it possible to represent the knowledge contained in technical documents. Besides, this model proposes a method for the automatic recognition of the information units types contained in these documents. This model has been constructed for "traditional" technical documents and it has been validated with expert users of these documents. In this paper, we propose to validate and extend this model to FAQs by an experimental study with a group of users, expert of the technical field described in FAQs.

Mots clés: knowledge representation; information retrieval; technical document

Mots clés: représentation des connaissances; recherche d'information; faq; document technique

Domaines: Sciences de l'information et de la communication

Evelyne Mounier, Céline Paganelli. The Representation of Knowledge Contained in Technical Documents: the Example of FAQs (Frequently Asked Questions). Eighth International ISKO Conference, Jul 2004, London, United Kingdom. pp.287-291. ⟨hal-00975633⟩