Call Center Staffing with Simulation and Cutting Plane Methods, Annals of Operations Research, vol.127, issue.1-4, pp.333-358, 2004. ,
DOI : 10.1023/B:ANOR.0000019095.91642.bb
Modeling Daily Arrivals to a Telephone Call Center, Management Science, vol.50, issue.7, pp.896-908, 2004. ,
DOI : 10.1287/mnsc.1040.0236
Modeling and Simulation of Call Centers, Proceedings of the Winter Simulation Conference, 2005., 2005. ,
DOI : 10.1109/WSC.2005.1574247
Optimal Shift Scheduling with Multiple Break Windows, Management Science, vol.42, issue.4, pp.591-602, 1996. ,
DOI : 10.1287/mnsc.42.4.591
Implicit Modeling of Flexible Break Assignments in Optimal Shift Scheduling, Management Science, vol.36, issue.11, pp.1339-1351, 1990. ,
DOI : 10.1287/mnsc.36.11.1339
Simple methods for shift scheduling in multi-skill call centers. submitted, 2005. ,
A genetic algorithm for scheduling staff of mixed skills under multi-criteria, European Journal of Operational Research, vol.125, issue.2, pp.359-369, 2000. ,
DOI : 10.1016/S0377-2217(99)00391-4
A comment on edie's traffic delays at toll booths, Operational Research, vol.2, issue.3, pp.339-341, 1954. ,
Staff scheduling for inbound call centers and customers contact centers, pp.30-40, 2002. ,
Shift scheduling with the projections first strategy. Osterreiches Forshunginstitut fur AI, 1995. ,
Rota : a research project on algorithms for workforce scheduling and shift design optimization, Artificial Intelligence Communications, vol.14, issue.2, pp.83-92, 2001. ,
Tabu Search, 1997. ,
URL : https://hal.archives-ouvertes.fr/hal-01389283
An lp model for workforce scheduling in banks, Journal of Banks Ressources, vol.6, issue.4, pp.299-301, 1976. ,
Local search for shift design, European Journal of Operational Research, vol.153, issue.1, pp.51-64, 2004. ,
DOI : 10.1016/S0377-2217(03)00098-5
On Manpower Scheduling Algorithms, SIAM Review, vol.24, issue.3, pp.275-287, 1982. ,
DOI : 10.1137/1024063