An intervention on psychosocial risk (PSR) in a SME.

Johann Petit (1) , Bernard Dugué (1)

1 COGNITIQUE

The PSR problem has become a major occupational health issue in Western countries. At the request of an SME which processes fattened ducks, we developed a specific approach taking into account its economic and social environment. We assumed that the PSR could not be dealt with independently of the realities and the production constraints. The initial request, made by the person responsible for occupational health and the head of production, mentioned a deterioration in the working environment in the "stripping" department, where "foie gras" is prepared once removed from the duck. This resulted in an increase in absenteeism (more than 20%), complaints from employees over a long period, a deterioration in mutual aid between employees in the department and a general demotivation. We proposed a participative methodology (in working groups) targeting the identification and resolution of quality and production problems, ranging from difficulties in producing foie gras of quality to being able to cope with PSR. In particular, we will discuss the method employed: * Work analyses to identify problems with production and quality, * Search for links between problems of production, quality and health, * Participatory ergonomics to try out solutions and evaluate them, * Reflection on the organization with middle and top management. The production problems were finally resolved, thereby improving productivity and quality. Beyond these aspects, our biggest challenge was to establish a process allowing more leeway for employees to improve their daily situation, something that supervisors saw as loss of control. Our focus was employee commitment to the process and the positive results have finally proved convincing. Absenteeism has stabilized and was lower a few months after the intervention. Feedback from managers and employees has reported the efficiency of this work-centered approach.

Domaines: Sciences cognitives

Johann Petit, Bernard Dugué. An intervention on psychosocial risk (PSR) in a SME.. Understanding Small Enterprises (USE) Conference 2013, Feb 2013, Nelson, New Zealand. pp.344-355. ⟨hal-00773400⟩