Telehealth: towards a global industrial engineering framework based on value creation for healthcare systems design

Camille Jean (1, 2) , Julie Stal-Le Cardinal (2, 1) , Marija Jankovic (2, 1) , Jean-Claude Bocquet (2, 1) , Pierre Espinoza (3)

1 LGI - Laboratoire Génie Industriel - EA 2606
2 Ecole Centrale Paris
3 HEGP - Hôpital Européen Georges Pompidou [APHP]

Industrial Engineering tools can be used to help design new organisational processes in the healthcare context. In this article, we propose a new multi-scalar method of value creation to design processes. This method focuses on the systemic approach and the concept of value creation taking into account multi-stakeholder and multi-criteria aspects. This method is applied to a major organisational change: the increasing use of telehealth. A first application is discussed regarding the telehealth experience named Télégéria at the Georges-Pompidou European Hospital of Paris.

Mots clés: Design processes; Value creation; Healthcare systems design; Systems engineering

Domaines: Sciences de l'ingénieur [physics]; Sciences de l'Homme et Société

Camille Jean, Julie Stal-Le Cardinal, Marija Jankovic, Jean-Claude Bocquet, Pierre Espinoza. Telehealth: towards a global industrial engineering framework based on value creation for healthcare systems design. DESIGN 2012, May 2012, Dubrovnik, Croatia. pp.949-958. ⟨hal-00714273⟩