User assistance for collaborative knowledge construction

Pierre-Antoine Champin 1 Amélie Cordier 1 Elise Lavoué 2, 3, 1 Marie Lefevre 1 Hala Skaf-Molli 4
1 SILEX - Supporting Interaction and Learning by Experience
LIRIS - Laboratoire d'InfoRmatique en Image et Systèmes d'information
2 SICOMOR - Systèmes d'Information Communicants, Management et Organisation
3 Centre de Recherche Magellan
4 LINA - Laboratoire d'Informatique de Nantes Atlantique
Abstract : In this paper, we study tools for providing assistance to users in distributed spaces. More precisely, we focus on the activity of collaborative construction of knowledge, supported by a network of distributed semantic wikis. Assisting the users in such an activity is made necessary mainly by two factors: the inherent complexity of the tools supporting that activity, and the collaborative nature of the activity, involving many interactions between users. In this paper we focus on the second aspect. For this, we propose to build an assistance tool based on users interaction traces. This tool will provide a contextualized assistance by leveraging the valuable knowledge contained in traces. We discuss the issue of assistance in our context and we show the different types of assistance that we intend to provide through three scenarios. We highlight research questions raised by this preliminary study.
Keywords : Distributed semantic wikis User assistance Traces
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Conference papers
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Pierre-Antoine Champin, Amélie Cordier, Elise Lavoué, Marie Lefevre, Hala Skaf-Molli. User assistance for collaborative knowledge construction. Workshop on Semantic Web Collaborative Spaces (SWCS), in conjunction with the World Wide Web 2012 International Conference, Apr 2012, Lyon, France. pp.1065-1074. ⟨hal-00692091⟩

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