Skip to Main content Skip to Navigation
Journal articles

Supporting Peer Help and Collaboration in Distributed Workplace Environments

Abstract : Increasingly, organizations are geographically distributed with activities coordinated and integrated through the use of information technology. Such organizations face constant change and the corresponding need for continual learning and renewal of their workers. In this paper we describe a prototype system called PHelpS (Peer Help System) that facilitates workers in carrying out such "life long learning". PHelpS supports workers as they perform their tasks, offers assistance in finding peer helpers when required, and mediates communication on task-related topics. When a worker runs into difficulty in carrying out a task, PHelpS provides a list of other workers who are ready, willing and able to help him or her. The worker then selects a particular helper with PHelpS supporting the subsequent help interaction. The PHelpS system acts as a facilitator to stimulate learning and collaboration, rather than as a directive agent imposing its perspectives on the workers. In this way PHelpS facilitates the creation of extensive informal peer help networks, where workers help one another with tasks and opens up new research avenues for further exploration of AI-based computer-supported collaborative learning. (http://aied.inf.ed.ac.uk/members98/archive/vol_9/greer/full.html)
Complete list of metadata

Cited literature [37 references]  Display  Hide  Download

https://hal.archives-ouvertes.fr/hal-00588744
Contributor : Jerome Zeiliger <>
Submitted on : Tuesday, May 10, 2011 - 11:55:51 AM
Last modification on : Wednesday, September 18, 2019 - 1:30:40 AM
Long-term archiving on: : Friday, November 9, 2012 - 11:00:11 AM

File

greer98.pdf
Files produced by the author(s)

Identifiers

  • HAL Id : hal-00588744, version 1

Collections

Citation

Jim E. Greer, Gordon Mccalla, Jason A. Collins, Vive S. Kumar, Paul Meagher, et al.. Supporting Peer Help and Collaboration in Distributed Workplace Environments. International Journal of Artificial Intelligence in Education (IJAIED), 1998, 9, pp.159-177. ⟨hal-00588744⟩

Share

Metrics

Record views

4064

Files downloads

2777