Organizational capabilities assessment: a dynamic methodology, methods and a tool for supporting organizational diagnosis

Philippe Rauffet (1) , Catherine M. da Cunha (1) , Alain Bernard (1)

1 IRCCyN - Institut de Recherche en Communications et en Cybernétique de Nantes

Many methods, like CMMI, ISO norms or 5 steps roadmapping, are implemented in organizations in order to develop collective competencies, called also organizational capabilities, around organizational needs. They aim at providing new means to controls resources of organization, and enabling an organizational diagnosis, it is to say the evaluation of the strengths and the weaknesses of the organization. Nevertheless, these methods are generally based on knowledge based models (they are composed of good practices libraries) and on the experience of functional experts who structure these models. So human and organizational errors can occur in these models and noise the assessment of organizational capabilities, and therefore the organizational diagnosis. This paper proposes a methodology, some methods and a tool, to make these knowledge based models and the assessment of organizational capabilities more reliable, so as to enable an accurate organizational diagnosis.

Domaines: Autre

Philippe Rauffet, Catherine M. da Cunha, Alain Bernard. Organizational capabilities assessment: a dynamic methodology, methods and a tool for supporting organizational diagnosis. 2010. ⟨hal-00497933⟩