Supply Chain Performance Measurement: management models, performance indicators and interoperability
Résumé
Complex Supply Chains cannot be controlled without a coherent decision system and a coherent set of performance indicators. So, first of all, this paper presents a decision system model using GRAI method. This model is presented at the global level (i.e. the whole supply chain level) and at the local level (i.e. the level of each company of the chain). Then, performance indicators are proposed at both levels, using ECOGRAI Method. But in order to collect and aggregate such performance indicators at the global level, it is necessary for the various companies to use compatible decision support system. This leads to an interoperability problem which is highlighted in the last part of this paper, insisting on solutions to solve this problem.