Design and implementation of performance measurement system in an international surfwear company
Résumé
This paper aims to present an application of ECOGRAI method to a surfwear company. This application is specific in the sense that the company has no factory and subcontract its whole production. ECOGRAI is based on enterprise modelling techniques and aims to identify and implement performance indicators. After a presentation of the industrial context insisting on the reasons of changes, ECOGRAI will be slightly presented. Then the results of the study will be detailed insisting on the models and on some key performance indicators. This approach allows to have a performance indicators system implemented from the strategic to the operational levels, for all the enterprise functions. Moreover, it allows also to have a strong appropriateness of the performance indicators by production managers and to develop a common language in the enterprise.