Products to learn or products to be used?

Stéphane Brunel (1) , Marc Zolghadri (1) , Philippe Girard (1)

1 IMS - Laboratoire de l'intégration, du matériau au système

The aim of this paper is to study how a product generates knowledge throughout its lifecycle. We show how the knowledge is generated and how it should be employed on various levels of decision making within the firm. Outside the form, learnings and trainings induced by the product throughout its lifecycle participate to the generation of an additional service which can be provided to customers and final users. Some of these ideas have been already tested through an industrial case but other prospective results are also proposed. These ideas may help the definition of a more efficient business strategy. A generic tool, a strategic training positioning, is suggested in order to allow a clear definition of the firm's needs in terms of learning and training.

Mots clés: Generation of knowledge; extended product; engineering; strategic decision; cognition

Domaines: Autre

Stéphane Brunel, Marc Zolghadri, Philippe Girard. Products to learn or products to be used?. Springer. Global Design to Gain a Competitive Edge, 5345/2008, Springer London, Chapter 2 - 303-312, 2008, Engineering, ⟨10.1007/978-3-540-89447-6⟩. ⟨hal-00232677⟩