Management by stress of telephone operators in call centres

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Reports
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https://hal-rbs.archives-ouvertes.fr/hal-00585265
Contributor : Sandrine Palmer <>
Submitted on : Tuesday, April 12, 2011 - 1:34:17 PM
Last modification on : Friday, April 19, 2019 - 2:54:54 PM

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  • HAL Id : hal-00585265, version 1

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Françoise Dupuich-Rabasse. Management by stress of telephone operators in call centres. 2000. ⟨hal-00585265⟩

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