A systemic perspective for mass customization: an approach for product lines definition

Antonio Giovannini (1) , Alexis Aubry (1) , Hervé Panetto (1) , Hind El Haouzi (1)

1 CRAN - Centre de Recherche en Automatique de Nancy

Nowadays, the customer-oriented market and the stress on performances lead a lot of enterprises to adopt the Mass Customization (MC) (Davis 1987) strategy as identified in (Tseng and Jiao 2001). Ideally MC is a business approach that provides a product customization capability like an engineer-to-order organization (ETO - the product is designed at each order entry), preserving the mass production efficiency. In this paper, we cope with the formalization of the link between customer needs and the customized product variant that can be configured starting from them. The aim is to propose a way to build this link for formalizing the product variety in the customer domain. This paper is based on industrial cases of Trane, a multinational company that develops, manufactures and commercializes air-handling systems.

Mots clés: requirements; model; Product line; ontology

Domaines: Ingénierie assistée par ordinateur

Antonio Giovannini, Alexis Aubry, Hervé Panetto, Hind El Haouzi. A systemic perspective for mass customization: an approach for product lines definition. INSIGHT - International Council on Systems Engineering (INCOSE), 2013, 16 (4), pp.10-12. ⟨10.1002/inst.201316410⟩. ⟨hal-00920965⟩