Manufacturing knowledge management strategy

Duncan Shaw (1) , John Edwards

1 Operations & Information Management Group (OIM)

The study sought to understand the components of knowledge management strategy from the perspective of staff in UK manufacturing organisations. To analyse this topic we took an empirical approach and collaborated with two manufacturing organisations. Our main finding centres on the key components of a knowledge management strategy, and the relationships between it and manufacturing strategy and corporate strategy. Other findings include: the nature of knowledge in manufacturing organisations; the relevance of (in)formal processes; top-down and bottom-up communication; taking ownership for information processes. We also make comments on the development of action plans for better knowledge management. The implication are that, for an integrated approach to knowledge management strategy in manufacturing organisations, involvement across the organisation and at all levels is necessary.

Mots clés: Physical Sciences

Duncan Shaw, John Edwards. Manufacturing knowledge management strategy. International Journal of Production Research, 2006, 44 (10), pp.1905-1922. ⟨10.1080/00207540500431339⟩. ⟨hal-00512875⟩