A knowledge server including tools for professional know-how transfer

Djilali Benmahamed (1) , Jean-Louis Ermine (1)

1 IMT-BS - DSI - Département Systèmes d'Information

This paper presents a research in progress on the use of knowledge engineering and knowledge management techniques for the development of a strategic approach for the transfer of professional know-how. This transfer is based on the design of devices for sharing and learning clearly identified knowledge in the oil industry domains. This work is based on a pilot study which was carried out in the PED department (Petroleum Engineering & Development) and it deals with upstream activity of the oil group Sonatrach. After the different phases of knowledge mapping, critical knowledge assessment, and strategic alignment, the KM process focus on knowledge elicitation, sharing, transfer and learning, based on design and implementation of specific tools called Knowledge Server, including Knowledge Books and e-Learning.

Mots clés: Case study; E-learning; Knowledge management; Knowledge transfer; Knowledge engineering; Knowledge servers; Computer assisted human learning

Domaines: Gestion et management

Djilali Benmahamed, Jean-Louis Ermine. A knowledge server including tools for professional know-how transfer. ECKM 2007 : 8th European Conference on Knowledge Management, Sep 2007, Barcelona, Spain. pp.108-117. ⟨hal-00431630⟩